1/ Hotel industry is part of a broader sector called hospitality industry, of which there are airlines, restaurants, catering, etc… Just like any other industries, hotel industry provides services such as food, accommodation, entertainment, etc… To explain in a philosophical manner, “home away from home”.

2/ Hotel industry is one of a few economic segments that employs a great number of workers. An average-sized hotel can employ upwards 100+ staffs. Therefore, it creates jobs and brings significant social impact. On another note, hotel industry is imperative to empowering people to work in different places around the world, supporting globalism. Recognized as one of the oldest professions in the world, the original form is inn, where traveling pastors (not sure the word, “người truyền đạo) and merchants can go to exotic places and take rest.

If international business is a big deal to societies these days, the hotel industry is its supporting component. Hotels are also originally the place where people socialize, great events happen, before the rise of meeting centers.

Hotels help solve the low-skilled labor issues in many countries, since it needs a number of housekeepers and food servers.

3/ In general terms, hotels include Room Divisions, F&B Divisions, and Management & Admin Office. Often categorized as back-of-the-house and front-of-the-house, Room Division include front office, security, housekeeping, swimming pool, health center, spa, etc… F&B Division includes all food-related. Management & Admin Office is back-of-the house component, including Sales & Marketing, Accounting & Finance, Human Resources, and General Manager office.

It may differ on a case-by-case basis, and what will not ?

4/ As mentioned in Point 2, hotel industry solves labor problem for the country, attracts international leisure & business travelers, accrues international currency and pump into the local economy. It is indispensable component that interwines with many other sectors, like aviation, travel, transportation, etc….

Its importance varies according to countries and their resources. There are cases where the whole country’s economy depends on tourism, says Greece. In Vietnam, it is ranked as one of top ten most important industries since we have a lot of historic and natural resources.

Often referred to as non-smoke industry, it is praised for the positive economic impact on the society as a whole, compared to more health-damaging business like plastic or industrial production.

5/ Mainly food and accommodation for travelers. Social place for locals. Revenue center for investors. Hideout for adultery. Demand-generating epitome for prostitutes. Paradise for low-skilled workers. Etc…


Johnny Tuan Nguyen